ServiceNow Connectors

ZappySys ServiceNow Connector provide read / write capability inside your app (see list below), using these drag and drop , high performance connectors you can perform many ServiceNow operations without any coding. You can use this connector to integrate ServiceNow data inside apps like SSIS, SQL Server or popular ETL Platforms / BI Tools/ Reporting Apps / Programming languages (i.e. Informatica, Power BI, SSRS, Excel, C#, JAVA, Python)

Download for SSIS Download for Other Apps Documentation

Video Tutorial - ServiceNow - Connectors REST API Integration

Click on your App below to get started with ServiceNow Integration

Choose your App / Scenario for which you like to integrate ServiceNow

SSIS

SQL Server

Power BI

SSRS

Informatica

MS Access

MS Excel

SSAS

Python

JAVA

Tableau

SAP Crystal Reports

Azure Data Factory (ADF)

ODBC

Actions supported by ServiceNow Connector

ServiceNow Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.

Get List of Tables - Admin (Use sys_db_object)

Get a list of tables by quering sys_db_object. To read data from this object make sure user has read permission to this table.

Parameter	Description
SysId
Query
Fields

Get List of User Tables - Admin (Use sys_db_object)

Get a list of tables not created by 'system' user

Parameter	Description
SysId

Get List of System Tables - Admin (Use sys_db_object)

Get a list of tables created by 'system' user

Parameter	Description
SysId

Get Table Columns - Admin (Use sys_dictionary)

Get a list of columns by quering sys_dictionary. To read data from this table make sure user has read permission to sys_dictionary table.

Parameter	Description
TableName

Get List of Tables

Get a list of tables.

Get Table Columns

Get a list of columns of a table

Parameter	Description
TableName	Table name

Get Table Rows

Get table rows

Parameter

Description

TableName

Table name

SysId

Row 'sys_id'

Fields

Comma-separated field names you want to return in the response. E.g. sys_id,name,label,sys_name,sys_updated_on. Using this setting reduces the response size and speed up the processing.

Query

Server side search condition

Option	Value
Equal Example	numberISINC0000060
AND Example	category=software^category=hardware
OR Example	category=software^ORcategory=hardware
IN Example	categoryINsoftware,hardware
STARTSWITH Example	categorySTARTSWITHsoftware
NOT EQUAL Example	category!=software

Delete a Table Row

Insert a row into the table.

Parameter	Description
TableName	Table name

Update a Table Row

Insert a row into the table.

Parameter	Description
TableName	Table name
SysId	Row 'sys_id'

Delete table row

Delete the specified row in the table by row 'sys_id'.

Parameter	Description
TableName	Table name
SysId	Row 'sys_id'

Generic Request

This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.

Parameter	Description
Url	API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body	Request Body content goes here
IsMultiPart	Check this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. If some API requires you to pass Content-Type: multipart/form-data rather than multipart/form-data then manually set Request Header => Content-Type: multipart/mixed (it must starts with multipart/ else will be ignored). file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter	Enter filter to extract array from response. Example: $.rows[] --OR-- $.customers[].orders[*]. Check your response document and find out hierarchy you like to extract
Headers	Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair