ServiceNow Connectors

ZappySys ServiceNow Connector provide read / write capability inside your app (see list below), using these drag and drop , high performance connectors you can perform many ServiceNow operations without any coding. You can use this connector to integrate ServiceNow data inside apps like SSIS, SQL Server or popular ETL Platforms / BI Tools/ Reporting Apps / Programming languages (i.e. Informatica, Power BI, SSRS, Excel, C#, JAVA, Python)

Download for SSIS Download for Other Apps Documentation

Video Tutorial - ServiceNow - Connectors REST API Integration

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Actions supported by ServiceNow Connector

ServiceNow Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.
 Get List of Tables - Admin (Use sys_db_object)
Get a list of tables by quering sys_db_object. To read data from this object make sure user has read permission to this table.    [Read more...]
Parameter Description
SysId
Query
Fields
 Get List of User Tables - Admin (Use sys_db_object)
Get a list of tables not created by 'system' user    [Read more...]
Parameter Description
SysId
 Get List of System Tables - Admin (Use sys_db_object)
Get a list of tables created by 'system' user    [Read more...]
Parameter Description
SysId
 Get Table Columns - Admin (Use sys_dictionary)
Get a list of columns by quering sys_dictionary. To read data from this table make sure user has read permission to sys_dictionary table.    [Read more...]
Parameter Description
TableName
 Get List of Tables
Get a list of tables.    [Read more...]
 Get Table Columns
Get a list of columns of a table    [Read more...]
Parameter Description
TableName Table name
 Get Table Rows
Get table rows    [Read more...]
Parameter Description
TableName Table name
SysId Row 'sys_id'
Fields Comma-separated field names you want to return in the response. E.g. sys_id,name,label,sys_name,sys_updated_on. Using this setting reduces the response size and speed up the processing.
Query Server side search condition
Option Value
Equal Example numberISINC0000060
AND Example category=software^category=hardware
OR Example category=software^ORcategory=hardware
IN Example categoryINsoftware,hardware
STARTSWITH Example categorySTARTSWITHsoftware
NOT EQUAL Example category!=software
 Delete a Table Row
Insert a row into the table.    [Read more...]
Parameter Description
TableName Table name
 Update a Table Row
Insert a row into the table.    [Read more...]
Parameter Description
TableName Table name
SysId Row 'sys_id'
 Delete table row
Delete the specified row in the table by row 'sys_id'.    [Read more...]
Parameter Description
TableName Table name
SysId Row 'sys_id'
 Generic Request
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.    [Read more...]
Parameter Description
Url API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body Request Body content goes here
IsMultiPart Check this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. If some API requires you to pass Content-Type: multipart/form-data rather than multipart/form-data then manually set Request Header => Content-Type: multipart/mixed (it must starts with multipart/ else will be ignored). file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter Enter filter to extract array from response. Example: $.rows[*] --OR-- $.customers[*].orders[*]. Check your response document and find out hierarchy you like to extract
Headers Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair

ServiceNow Connector Examples (For ODBC PowerPack)

This page offers a collection of SQL examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Get a list of incidents    [Read more...]

SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause

--Using Filter Expression
--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task

Get an incident by sys_id    [Read more...]

SELECT * FROM incident
WHERE sys_id = 'SYS_ID_GOES_HERE'

Get only selected columns and speed up the query    [Read more...]

By default all column values are returned in the result set. However, you can instruct the ServiceNow API to send only specific columns you care about by setting 'Fields' parameter in the WITH clause. This will speed up the response significantly.

SELECT number,name FROM incident WITH (Fields='number,name') --Setting Fields parameter will speed up the query

Get the display value of a reference field    [Read more...]

This example shows how to get related record(s) from the reference field. Basically, you need to know referenced table name for that referenced field. Then you can query by sys_id (Primary Key)

--STEP#1 returns incident number and related company (sys_id)
SELECT number,company FROM incident

--STEP#2 find related table for company field
select name,reference from get_table_columns order by 1 WITH(TableName='incident')

--STEP#3 query related table with sys_id returned in step#1
select sys_id, name  from core_company where sys_id='31bea3d53790200044e0bfc8bcbe5dec'

Query table using serverside filter expression    [Read more...]

This example shows how to filter data from a table using server side filter expression. Its always faster to do this way rather than using in WHERE clause (Client Side Filter)

SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition

--syntax (single condition)
--sysparm_query=<col_name><operator><value>

--syntax (multiple conditions)
--sysparm_query=<col_name><operator><value>[<operator><col_name><operator><value>]

--more info check below links
--  https://docs.servicenow.com/bundle/rome-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#title_table-GET
--  https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
  
--More examples				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause
--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

Create an incident    [Read more...]

INSERT INTO incident(incident_state, severity, category, cause)
VALUES (3, 1, 'software', 'Missing a software feature.')

Update an incident    [Read more...]

UPDATE incident
SET cause = 'A bug in the software'
   ,severity = 3
   ,incident_state = 2
WHERE sys_id = 'SYS_ID_GOES_HERE'

Delete an incident    [Read more...]

DELETE incident
WHERE sys_id = 'SYS_ID_GOES_HERE'

Get a list of tables    [Read more...]

SELECT * FROM Tables

Get a list of system tables    [Read more...]

SELECT * FROM SystemTables

Get a list of user tables    [Read more...]

SELECT * FROM UserTables

Get columns of a specific table    [Read more...]

SELECT * FROM get_table_columns
where name = 'TableNameGoesHere'

Get all columns of all tables (can be slow)    [Read more...]

SELECT * FROM get_table_columns_admin --requires readonly permissions on sys_dictionary and sys_db_object tables

Use 'generic_request' endpoint to get Accounts    [Read more...]

Use 'generic_request' endpoint to get Accounts (or access another ServiceNow API). Use ServiceNow API Reference and Query Builder to build custom requests.

SELECT *
FROM generic_request
WITH(
	Url='/v2/table/incident?sysparm_limit=10000&sysparm_query=numberLIKE0001^ORDERBYsys_created_on',
	Filter='$.result',
	Meta='sys_id:string;number:string;business_stc:int', --//comment this to see all columns (SLOW)
	PagingMode='ByResponseHeaderRfc5988',
  --Method='GET',
  --Body='{your POST body}'  
)

-- Request URL should be partial like this one:
-- /v2/some_table?some-parameter=somevalue1&some-parameter=somevalue2