Table Tickets_Bulk

Description

No description available

Parameters

Parameter	Label	Required	Options	Description	Help
There are no parameters

Supported Operations

Below section contains supported CRUD operations. Each operation is executed by some EndPoint behind the scene.

Method	Supported	Reference EndPoint
SELECT		get_tickets
INSERT		post_tickets
UPDATE		put_tickets
UPSERT
DELETE		delete_tickets
LOOKUP		get_tickets_by_ids

Examples

SSIS

Use Zendesk Connector in API Source component to read data or in API Destination component to read/write data:

Read from Tickets (Bulk) table using API Source

Zendesk

Tickets (Bulk)

SSIS API Source - Read from table or endpoint

Read/write to Tickets (Bulk) table using API Destination

Zendesk

Tickets (Bulk)

Select

SSIS API Destination - Access table operation

ODBC application

Use these SQL queries in your ODBC application data source:

Delete multiple by tickets by Id list - BULK (comma seperated - max 100 ids)

DELETE FROM Tickets_Bulk WHERE [$$ticket_ids]='111,222,333'

Update ticket with Add or remove tags

Update ticket with Add new tags or remove tags. Adding / removing tags available via special field names only in BULK mode so you must use Tickets_BULK table.

Update Tickets_Bulk 
SET subject='New subject'
  , additional_tags ='["new-tag1","new-tag2"]' --//add some tags
  --, remove_tags='["old-tag1","old-tag2"]' --//removes some tags
  --, tags='["tag1","tag2"]' --//overwrite all tags
  , status='pending' --new, solved, closed
Where Id = 1234

Create multiple ticket(s) using a RAW JSON body (single or multiple)

INSERT INTO Tickets_Bulk(_rawdoc_) 
VALUES(
  '[
    {
      "subject": "Test ticket #1",    
      "comment": {
        "body": "Test ticket #1"
      },
      "priority": "urgent"
    },
    {
      "subject": "Test ticket #2",    
      "comment": {
        "body": "This is a comment for #2"
      },
      "priority": "normal"
    }
  ]'
)

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Delete multiple by tickets by Id list - BULK (comma seperated - max 100 ids)

DECLARE @MyQuery NVARCHAR(MAX) = 'DELETE FROM Tickets_Bulk WHERE [$$ticket_ids]=''111,222,333''';

EXEC (@MyQuery) AT [LINKED_SERVER_TO_ZENDESK_IN_DATA_GATEWAY];

Update ticket with Add or remove tags

Update ticket with Add new tags or remove tags. Adding / removing tags available via special field names only in BULK mode so you must use Tickets_BULK table.

DECLARE @MyQuery NVARCHAR(MAX) = 'Update Tickets_Bulk 
SET subject=''New subject''
  , additional_tags =''["new-tag1","new-tag2"]'' --//add some tags
  --, remove_tags=''["old-tag1","old-tag2"]'' --//removes some tags
  --, tags=''["tag1","tag2"]'' --//overwrite all tags
  , status=''pending'' --new, solved, closed
Where Id = 1234';

EXEC (@MyQuery) AT [LINKED_SERVER_TO_ZENDESK_IN_DATA_GATEWAY];

Create multiple ticket(s) using a RAW JSON body (single or multiple)

DECLARE @MyQuery NVARCHAR(MAX) = 'INSERT INTO Tickets_Bulk(_rawdoc_) 
VALUES(
  ''[
    {
      "subject": "Test ticket #1",    
      "comment": {
        "body": "Test ticket #1"
      },
      "priority": "urgent"
    },
    {
      "subject": "Test ticket #2",    
      "comment": {
        "body": "This is a comment for #2"
      },
      "priority": "normal"
    }
  ]''
)';

EXEC (@MyQuery) AT [LINKED_SERVER_TO_ZENDESK_IN_DATA_GATEWAY];