Reference

Table Conversations

Description

No description available

Supported Operations

Below section contains supported CRUD operations. Each operation is executed by some EndPoint behind the scene.

Method	Supported	Reference EndPoint
SELECT		get_conversations
INSERT
UPDATE
UPSERT
DELETE
LOOKUP

Examples

SSIS

Use Zoho SalesIQ Connector in API Source component to read data or in API Destination component to read/write data:

Read from Conversations table using API Source

API Source - Zoho SalesIQ

Zoho SalesIQ Connector can be used to integrate Zoho SalesIQ API in your App / BI Tools. You can exchange data on Chats, Visits and more.

Zoho SalesIQ

Conversations

Optional Parameters
Status
OperatorIds
DepartmentId
AppId
Email
StartTime
EndTime
VisitorType
UpdatedTimeStart
UpdatedTimeEnd
SortBy

SSIS API Source - Read from table or endpoint

Read/write to Conversations table using API Destination

API Destination - Zoho SalesIQ

Zoho SalesIQ Connector can be used to integrate Zoho SalesIQ API in your App / BI Tools. You can exchange data on Chats, Visits and more.

Zoho SalesIQ

Conversations

Select

Optional Parameters
Status
OperatorIds
DepartmentId
AppId
Email
StartTime
EndTime
VisitorType
UpdatedTimeStart
UpdatedTimeEnd
SortBy

SSIS API Destination - Access table operation

ODBC application

Use these SQL queries in your ODBC application data source:

Get Conversations (i.e. chats)

List all conversations (chats)

SELECT * FROM Conversations

Get Total Feedbacks by Rating Type and Operator for Last Year

Count Feedbacks by Rating Type and Operator for Last Year.

SELECT
 OwnerEmail,
 OwnerId, 
 RatingString,
 COUNT(Id) Total
FROM Conversations
GROUP BY OwnerEmail, OwnerId, RatingString
Order BY OwnerEmail,RatingString
WITH(
	  --OperatorIds='81565000003048017,81565000002408043,81565000013131025' --You can supply Operator Ids to filter result for those Operators only
	  StartTime='yearstart-1y'
	, EndTime='yearstart-1d'
)

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Get Conversations (i.e. chats)

List all conversations (chats)

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM Conversations';

EXEC (@MyQuery) AT [LS_TO_ZOHO_SALESIQ_IN_GATEWAY];

Get Total Feedbacks by Rating Type and Operator for Last Year

Count Feedbacks by Rating Type and Operator for Last Year.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT
 OwnerEmail,
 OwnerId, 
 RatingString,
 COUNT(Id) Total
FROM Conversations
GROUP BY OwnerEmail, OwnerId, RatingString
Order BY OwnerEmail,RatingString
WITH(
	  --OperatorIds=''81565000003048017,81565000002408043,81565000013131025'' --You can supply Operator Ids to filter result for those Operators only
	  StartTime=''yearstart-1y''
	, EndTime=''yearstart-1d''
)';

EXEC (@MyQuery) AT [LS_TO_ZOHO_SALESIQ_IN_GATEWAY];