Read data from ServiceNow in SSIS (Export data)

In this section we will learn how to configure and use ServiceNow Connector in API Source to extract data from ServiceNow.

1. Begin with opening Visual Studio and Create a New Project.

2. Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

3. In the new SSIS project screen you will find the following:

   1. SSIS ToolBox on left side bar
   2. Solution Explorer and Property Window on right bar
   3. Control flow, data flow, event Handlers, Package Explorer in tab windows
   4. Connection Manager Window in the bottom
   
   Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.

4. Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.
   

5. From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
   

6. Select New Connection to create a new connection:
   

7. Use a preinstalled ServiceNow Connector from Popular Connector List or press Search Online radio button to download ServiceNow Connector. Once downloaded simply use it in the configuration:
   

   ServiceNow

   

8. Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.

    Basic Auth [Http]

   Authenticate using ServiceNow instance username and password.

   Steps how to get and use ServiceNow credentials
   

   Locate your ServiceNow instance credentials and use them for HTTP authentication:

   1. Go to https://developer.servicenow.com/dev.do and log in.
   2. Click on your profile picture.

   3. When a menu appears, click on Manage instance password or a similar option:

      

   4. In a new window you will see your HTTP Basic Authentication credentials:

      

   5. Done! Use this username and password when configuring OAuth Authentication parameters.

   
   Configuring authentication parameters
   

   ServiceNow

   Basic Auth [Http]

   https://[$InstanceName$].service-now.com/api/now

   Required Parameters
   InstanceName	Fill-in the parameter...
   User name	Fill-in the parameter...
   Password	Fill-in the parameter...
   Optional Parameters
   ApiVersion	v2
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

    OAuth [OAuth]

   Authenticate using ServiceNow instance username, password, OAuth Client ID, and Client Secret. [API reference]

   Steps how to get and use ServiceNow credentials
   

   Create OAuth application and use it for authentication:

   1. Login to your instance at https://your-instance-id.service-now.com.

   2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      

   3. Then click button New:

      

   4. Continue by clicking Create an OAuth API endpoint for external clients option:

      

   5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

   6. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      

   7. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

   
   Configuring authentication parameters
   

   ServiceNow

   OAuth [OAuth]

   https://[$InstanceName$].service-now.com/api/now

   Required Parameters
   InstanceName	Fill-in the parameter...
   User name	Fill-in the parameter...
   Password	Fill-in the parameter...
   Client ID	Fill-in the parameter...
   Client Secret	Fill-in the parameter...
   ApiVersion	Fill-in the parameter...
   Optional Parameters
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429|503
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

9. Select the desired endpoint, change/pass the properties values, and click on Preview Data button to make the API call.

   API Source - ServiceNow

   Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.

   

10. That's it! We are done! Just in a few clicks we configured the call to ServiceNow using ServiceNow Connector.

    You can load the source data into your desired destination using the Upsert Destination, which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV, Excel, Azure Table, Salesforce, and more. You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)