Update an incident

Updates an existing incident record.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

UPDATE incident
SET cause = 'A bug in the software'
   ,severity = 3
   ,incident_state = 2
WHERE sys_id = 'SYS_ID_GOES_HERE'

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_SERVICENOW_IN_GATEWAY], 'UPDATE incident
SET cause = ''A bug in the software''
   ,severity = 3
   ,incident_state = 2
WHERE sys_id = ''SYS_ID_GOES_HERE''')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_SERVICENOW_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'UPDATE incident
SET cause = ''A bug in the software''
   ,severity = 3
   ,incident_state = 2
WHERE sys_id = ''SYS_ID_GOES_HERE'''
EXEC (@MyQuery) AT [LS_TO_SERVICENOW_IN_GATEWAY]