Read incident additional comments

Fetch Additional Comments (customer-visible notes) for incidents. These comments are typically shared with end users and customers.

Data is sourced from the ServiceNow journal table.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

-- Get customer-facing comments for incidents
SELECT *
FROM get_table_rows
WITH(
TableName='sys_journal_field',
Query='name=incident^element=comments'
)

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_SERVICENOW_IN_GATEWAY], '-- Get customer-facing comments for incidents
SELECT *
FROM get_table_rows
WITH(
TableName=''sys_journal_field'',
Query=''name=incident^element=comments''
)')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_SERVICENOW_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = '-- Get customer-facing comments for incidents
SELECT *
FROM get_table_rows
WITH(
TableName=''sys_journal_field'',
Query=''name=incident^element=comments''
)'
EXEC (@MyQuery) AT [LS_TO_SERVICENOW_IN_GATEWAY]