How to read ManagedEngine ServiceDesk Plus (Zoho) data in ODBC application?

In this section we will learn how to configure and use ManagedEngine ServiceDesk Plus (Zoho) Connector in the API Driver to extract data from the ManagedEngine ServiceDesk Plus (Zoho).

Create ODBC Data Source (DSN) based on ZappySys API Driver

Step-by-step instructions

To get data from using we first need to create a DSN (Data Source) which will access data from . We will later be able to read data using . Perform these steps:

Download and install ODBC PowerPack.
Open ODBC Data Sources (x64):
Create a User data source (User DSN) based on ZappySys API Driver

ZappySys API Driver
- Create and use User DSN if the client application is run under a User Account. This is an ideal option in design-time, when developing a solution, e.g. in Visual Studio 2019. Use it for both type of applications - 64-bit and 32-bit.
- Create and use System DSN if the client application is launched under a System Account, e.g. as a Windows Service. Usually, this is an ideal option to use in a production environment. Use ODBC Data Source Administrator (32-bit), instead of 64-bit version, if Windows Service is a 32-bit application.
When the Configuration window appears give your data source a name if you haven't done that already, then select "ManagedEngine ServiceDesk Plus (Zoho)" from the list of Popular Connectors. If "ManagedEngine ServiceDesk Plus (Zoho)" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

ManagedengineServicedeskPlusZohoDSN

ManagedEngine ServiceDesk Plus (Zoho)

Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

OAuth [OAuth]

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

Steps how to get and use ManagedEngine ServiceDesk Plus (Zoho) credentials : OAuth [OAuth]
To register custom App, perform the following steps (Detailed steps found in the help link at the end)

Go to Zoho API Console
Click Add Client link
Select Server-based Applications option
Enter desired client name (Display purpose only)
Enter some URL for Company homepage
For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
Click CREATE.
Copy Client ID and Secret and paste on Zoho Connector UI.

Fill in all required parameters and set optional parameters if needed:

ManagedengineServicedeskPlusZohoDSN

ManagedEngine ServiceDesk Plus (Zoho)

OAuth [OAuth]

https://sdpondemand.manageengine.com/api/v3

Optional Parameters
ClientId
ClientSecret
Permissions	SDPOnDemand.requests.ALL
AccountUrl	https://accounts.zoho.com
RedirectUrl	https://zappysys.com/oauth
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Once the data source connection has been configured, it's time to configure the SQL query. Select the Preview tab and then click Query Builder button to configure the SQL query:

- ManagedEngine ServiceDesk Plus (Zoho)

ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.

ManagedengineServicedeskPlusZohoDSN
Start by selecting the Table or Endpoint you are interested in and then configure the parameters. This will generate a query that we will use in to retrieve data from ManagedEngine ServiceDesk Plus (Zoho). Hit OK button to use this query in the next step.
```
SELECT * FROM Requests
```
Some parameters configured in this window will be passed to the ManagedEngine ServiceDesk Plus (Zoho) API, e.g. filtering parameters. It means that filtering will be done on the server side (instead of the client side), enabling you to get only the meaningful data much faster.
Now hit Preview Data button to preview the data using the generated SQL query. If you are satisfied with the result, use this query in :
- ManagedEngine ServiceDesk Plus (Zoho)

ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.

ManagedengineServicedeskPlusZohoDSN
```
SELECT * FROM Requests
```
You can also access data quickly from the tables dropdown by selecting <Select table>.

A WHERE clause, LIMIT keyword will be performed on the client side, meaning that the whole result set will be retrieved from the ManagedEngine ServiceDesk Plus (Zoho) API first, and only then the filtering will be applied to the data. If possible, it is recommended to use parameters in Query Builder to filter the data on the server side (in ManagedEngine ServiceDesk Plus (Zoho) servers).
Click OK to finish creating the data source.

Video Tutorial

Watch this video on YouTube

Reading data from client application

Firstly, to get data from ODBC data source based on ZappySys ODBC driver, in your client application, you would need to connect to ODBC source and then from the list select the data source.
Finally, to read the data just read tables/views in your app or enter a SQL statement to extract data, e.g.:
SELECT * FROM Requests

ManagedEngine ServiceDesk Plus (Zoho) Connector Examples

The ZappySys API Driver is a user-friendly interface designed to facilitate the seamless integration of various applications with the ManagedEngine ServiceDesk Plus (Zoho) API. With its intuitive design and robust functionality, the ZappySys API Driver simplifies the process of configuring specific API endpoints to efficiently read or write data from ManagedEngine ServiceDesk Plus (Zoho).

Click here to find more ManagedEngine ServiceDesk Plus (Zoho) Connector examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Consume Data inside your App / Programming Language

Once you know how to load data from ManagedEngine ServiceDesk Plus (Zoho) Connector, you can click on one of the below links to learn the steps how to consume data inside your App / Programming Language from ManagedEngine ServiceDesk Plus (Zoho) Connector.

ODBC inside ETL / Reporting / BI Tools

ODBC inside Programming Languages

Key features of the ZappySys API Driver include:

The API ODBC driver facilitates the reading and writing of data from numerous popular online services (refer to the complete list here) using familiar SQL language without learning complexity of REST API calls. The driver allows querying nested structure and output as a flat table. You can also create your own ODBC / Data Gateway API connector file and use it with this driver.

Intuitive Configuration: The interface is designed to be user-friendly, enabling users to easily set up the specific API endpoints within ManagedEngine ServiceDesk Plus (Zoho) without requiring extensive technical expertise or programming knowledge.
Customizable Endpoint Setup: Users can conveniently configure the API endpoint settings, including the HTTP request method, endpoint URL, and any necessary parameters, to precisely target the desired data within ManagedEngine ServiceDesk Plus (Zoho).
Data Manipulation Capabilities: The ZappySys API Driver allows for seamless data retrieval and writing, enabling users to fetch data from ManagedEngine ServiceDesk Plus (Zoho) and perform various data manipulation operations as needed, all through an intuitive and straightforward interface.
Secure Authentication Integration: The driver provides secure authentication integration, allowing users to securely connect to the ManagedEngine ServiceDesk Plus (Zoho) API by inputting the necessary authentication credentials, such as API tokens or other authentication keys.
Error Handling Support: The interface is equipped with comprehensive error handling support, ensuring that any errors or exceptions encountered during the data retrieval or writing process are efficiently managed and appropriately communicated to users for prompt resolution.
Data Visualization and Reporting: The ZappySys API Driver facilitates the seamless processing and presentation of the retrieved data from ManagedEngine ServiceDesk Plus (Zoho), enabling users to generate comprehensive reports and visualizations for further analysis and decision-making purposes.

Overall, the ZappySys API Driver serves as a powerful tool for streamlining the integration of applications with ManagedEngine ServiceDesk Plus (Zoho), providing users with a convenient and efficient way to access and manage data, all through a user-friendly and intuitive interface.