How to read ManagedEngine ServiceDesk Plus (Zoho) data in ODBC application?

In this section we will learn how to configure and use ManagedEngine ServiceDesk Plus (Zoho) Connector in the API Driver to extract data from the ManagedEngine ServiceDesk Plus (Zoho).

Create ODBC Data Source (DSN) based on ZappySys API Driver

Step-by-step instructions

To get data from using we first need to create a DSN (Data Source) which will access data from . We will later be able to read data using . Perform these steps:

1. Install ZappySys ODBC PowerPack.

2. Open ODBC Data Sources (x64):
   

3. Create a User Data Source (User DSN) based on ZappySys API Driver

   ZappySys API Driver

   
   You should create a System DSN (instead of a User DSN) if the client application is launched under a Windows System Account, e.g. as a Windows Service. If the client application is 32-bit (x86) running with a System DSN, use ODBC Data Sources (32-bit) instead of the 64-bit version.

4. When the Configuration window appears give your data source a name if you haven't done that already, then select "ManagedEngine ServiceDesk Plus (Zoho)" from the list of Popular Connectors. If "ManagedEngine ServiceDesk Plus (Zoho)" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

   ManagedEngineServiceDeskPlus(Zoho)DSN

   ManagedEngine ServiceDesk Plus (Zoho)

   

5. Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

    OAuth [OAuth]

   OAuth Connection for ManageEngine ServiceDesk Plus API [API Help..]

   Steps to get ManagedEngine ServiceDesk Plus (Zoho) Credentials : OAuth [OAuth]
   To register custom App, perform the following steps (Detailed steps found in the help link at the end)

   1. Go to Zoho API Console
   2. Click Add Client link
   3. Select Server-based Applications option
   4. Enter desired client name (Display purpose only)
   5. Enter some URL for Company homepage
   6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
   7. Click CREATE.
   8. Copy Client ID and Secret and paste on Zoho Connector UI.

   Fill in all required parameters and set optional parameters if needed:

   ManagedEngineServiceDeskPlus(Zoho)DSN

   ManagedEngine ServiceDesk Plus (Zoho)

   OAuth [OAuth]

   https://sdpondemand.manageengine.com/api/v3

   Required Parameters
   Optional Parameters
   ClientId	Fill in the parameter...
   ClientSecret	Fill in the parameter...
   Permissions	Fill in the parameter...
   AccountUrl	Fill in the parameter...
   RedirectUrl	Fill in the parameter...
   RetryMode	Fill in the parameter...
   RetryStatusCodeList	Fill in the parameter...
   RetryCountMax	Fill in the parameter...
   RetryMultiplyWaitTime	Fill in the parameter...

   

6. Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
   

7. Click OK to finish creating the data source.

Video instructions

Reading data from client application

1. Firstly, to get data from ODBC data source based on ZappySys ODBC driver, in your client application, you would need to connect to ODBC source and then from the list select the data source.

2. Finally, to read the data just read tables/views in your app or enter a SQL statement to extract data, e.g.:

   SELECT * FROM Requests

ManagedEngine ServiceDesk Plus (Zoho) Connector Examples

The ZappySys API Driver is a user-friendly interface designed to facilitate the seamless integration of various applications with the ManagedEngine ServiceDesk Plus (Zoho) API. With its intuitive design and robust functionality, the ZappySys API Driver simplifies the process of configuring specific API endpoints to efficiently read or write data from ManagedEngine ServiceDesk Plus (Zoho).

Click here to find more ManagedEngine ServiceDesk Plus (Zoho) Connector examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Consume Data inside your App / Programming Language

ODBC inside ETL / Reporting / BI Tools

• Power BI
• Tableau
• Excel
• Informatica PowerCenter
• QlikView
• SQL Server / Linked Server
• SSRS (SQL Server Reporting Services)

ODBC inside Programming Languages

• C# (CSharp)
• JAVA
• PHP
• PowerShell
• Python
• T-SQL / SQL Server Linked Server

Key features of the ZappySys API Driver include:

The API ODBC driver facilitates the reading and writing of data from numerous popular online services (refer to the complete list here) using familiar SQL language without learning complexity of REST API calls. The driver allows querying nested structure and output as a flat table. You can also create your own ODBC / Data Gateway API connector file and use it with this driver.

1. Intuitive Configuration: The interface is designed to be user-friendly, enabling users to easily set up the specific API endpoints within ManagedEngine ServiceDesk Plus (Zoho) without requiring extensive technical expertise or programming knowledge.

2. Customizable Endpoint Setup: Users can conveniently configure the API endpoint settings, including the HTTP request method, endpoint URL, and any necessary parameters, to precisely target the desired data within ManagedEngine ServiceDesk Plus (Zoho).

3. Data Manipulation Capabilities: The ZappySys API Driver allows for seamless data retrieval and writing, enabling users to fetch data from ManagedEngine ServiceDesk Plus (Zoho) and perform various data manipulation operations as needed, all through an intuitive and straightforward interface.

4. Secure Authentication Integration: The driver provides secure authentication integration, allowing users to securely connect to the ManagedEngine ServiceDesk Plus (Zoho) API by inputting the necessary authentication credentials, such as API tokens or other authentication keys.

5. Error Handling Support: The interface is equipped with comprehensive error handling support, ensuring that any errors or exceptions encountered during the data retrieval or writing process are efficiently managed and appropriately communicated to users for prompt resolution.

6. Data Visualization and Reporting: The ZappySys API Driver facilitates the seamless processing and presentation of the retrieved data from ManagedEngine ServiceDesk Plus (Zoho), enabling users to generate comprehensive reports and visualizations for further analysis and decision-making purposes.

Overall, the ZappySys API Driver serves as a powerful tool for streamlining the integration of applications with ManagedEngine ServiceDesk Plus (Zoho), providing users with a convenient and efficient way to access and manage data, all through a user-friendly and intuitive interface.