Authentication

OAuth

Description

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

Instructions

To register custom App, perform the following steps (Detailed steps found in the help link at the end)

Go to Zoho API Console
Click Add Client link
Select Server-based Applications option
Enter desired client name (Display purpose only)
Enter some URL for Company homepage
For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
Click CREATE.
Copy Client ID and Secret and paste on Zoho Connector UI.

Parameters

Parameter Required Default value Options

Name: ClientId

Label: ClientId

Name: ClientSecret

Label: ClientSecret

Name: Permissions

Label: Permissions

SDPOnDemand.requests.ALL

Name	Value
SDPOnDemand.requests.ALL	SDPOnDemand.requests.ALL
SDPOnDemand.requests.CREATE	SDPOnDemand.requests.CREATE
SDPOnDemand.requests.READ	SDPOnDemand.requests.READ
SDPOnDemand.requests.UPDATE	SDPOnDemand.requests.UPDATE
SDPOnDemand.requests.DELETE	SDPOnDemand.requests.DELETE
SDPOnDemand.problems.ALL	SDPOnDemand.problems.ALL
SDPOnDemand.problems.CREATE	SDPOnDemand.problems.CREATE
SDPOnDemand.problems.READ	SDPOnDemand.problems.READ
SDPOnDemand.problems.UPDATE	SDPOnDemand.problems.UPDATE
SDPOnDemand.problems.DELETE	SDPOnDemand.problems.DELETE
SDPOnDemand.changes.ALL	SDPOnDemand.changes.ALL
SDPOnDemand.changes.CREATE	SDPOnDemand.changes.CREATE
SDPOnDemand.changes.READ	SDPOnDemand.changes.READ
SDPOnDemand.changes.UPDATE	SDPOnDemand.changes.UPDATE
SDPOnDemand.changes.DELETE	SDPOnDemand.changes.DELETE
SDPOnDemand.projects.ALL	SDPOnDemand.projects.ALL
SDPOnDemand.projects.CREATE	SDPOnDemand.projects.CREATE
SDPOnDemand.projects.READ	SDPOnDemand.projects.READ
SDPOnDemand.projects.UPDATE	SDPOnDemand.projects.UPDATE
SDPOnDemand.projects.DELETE	SDPOnDemand.projects.DELETE
SDPOnDemand.assets.ALL	SDPOnDemand.assets.ALL
SDPOnDemand.assets.CREATE	SDPOnDemand.assets.CREATE
SDPOnDemand.assets.READ	SDPOnDemand.assets.READ
SDPOnDemand.assets.UPDATE	SDPOnDemand.assets.UPDATE
SDPOnDemand.assets.DELETE	SDPOnDemand.assets.DELETE
SDPOnDemand.cmdb.ALL	SDPOnDemand.cmdb.ALL
SDPOnDemand.cmdb.CREATE	SDPOnDemand.cmdb.CREATE
SDPOnDemand.cmdb.READ	SDPOnDemand.cmdb.READ
SDPOnDemand.cmdb.UPDATE	SDPOnDemand.cmdb.UPDATE
SDPOnDemand.cmdb.DELETE	SDPOnDemand.cmdb.DELETE
SDPOnDemand.custommodule.ALL	SDPOnDemand.custommodule.ALL
SDPOnDemand.custommodule.CREATE	SDPOnDemand.custommodule.CREATE
SDPOnDemand.custommodule.READ	SDPOnDemand.custommodule.READ
SDPOnDemand.custommodule.UPDATE	SDPOnDemand.custommodule.UPDATE
SDPOnDemand.custommodule.DELETE	SDPOnDemand.custommodule.DELETE
SDPOnDemand.setup.ALL	SDPOnDemand.setup.ALL
SDPOnDemand.setup.CREATE	SDPOnDemand.setup.CREATE
SDPOnDemand.setup.READ	SDPOnDemand.setup.READ
SDPOnDemand.setup.UPDATE	SDPOnDemand.setup.UPDATE
SDPOnDemand.setup.DELETE	SDPOnDemand.setup.DELETE
SDPOnDemand.general.ALL	SDPOnDemand.general.ALL
SDPOnDemand.general.CREATE	SDPOnDemand.general.CREATE
SDPOnDemand.general.READ	SDPOnDemand.general.READ
SDPOnDemand.general.UPDATE	SDPOnDemand.general.UPDATE
SDPOnDemand.general.DELETE	SDPOnDemand.general.DELETE

Name: AccountUrl

Label: AccountUrl

https://accounts.zoho.com

Name	Value
US Domain	https://accounts.zoho.com
EU Domain	https://accounts.zoho.eu
AU Domain	https://accounts.zoho.au
IN Domain	https://accounts.zoho.in
CN Domain	https://accounts.zoho.com.cn

Name: RedirectUrl

Label: RedirectUrl

This is the redirect URL you entered when you created app in Zoho Portal. URL must match exactly including trailing slash

https://zappysys.com/oauth

Name: RetryMode

Label: RetryMode

RetryWhenStatusCodeMatch

Name	Value
None	None
RetryAny	RetryAny
RetryWhenStatusCodeMatch	RetryWhenStatusCodeMatch

Name: RetryStatusCodeList

Label: RetryStatusCodeList

429

Name: RetryCountMax

Label: RetryCountMax

5

Name: RetryMultiplyWaitTime

Label: RetryMultiplyWaitTime

True