ServiceNow Example - Get a list of incidents

The ZappySys API Driver is a user-friendly interface designed to facilitate the seamless integration of various applications with the ServiceNow API. With its intuitive design and robust functionality, the ZappySys API Driver simplifies the process of configuring specific API endpoints to efficiently read or write data from ServiceNow.

Following examples shows how to Get a list of incidents from ServiceNow using ZappySys API Driver. You can explore additional examples for the Azure DevOps Connector here.

SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause

--Using Filter Expression
--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task

Microsoft SQL Server OPENQUERY Query - ServiceNow Example

Following examples shows how to Get a list of incidents in Microsoft SQL Server using OPENQUERY Query. This command facilitates the execution of pass-through queries on remote servers. Below example is demonstrating the usage of OPENQUERY.

SELECT * FROM OPENQUERY([MY_LINKED_SERVER_NAME], 
'SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id=''109562a3c611227500a7b7ff98cc0dc7'' --Primary Key in WHERE clause

--Using Filter Expression
--SELECT * FROM incident WITH(Query=''number=INC0000001'') --Equal condition
--SELECT * FROM incident WITH(Query=''number!=INC0000001'') --Not equal condition
--SELECT * FROM incident WITH(Query=''numberININC0000001,INC0000002,INC0000003'') --IN condition
--SELECT * FROM incident WITH(Query=''number=INC0000001^state=7'') --AND condition
--SELECT * FROM incident WITH(Query=''number=INC0000001^ORnumber=INC0000002'') --OR condition
--SELECT * FROM incident WITH(Query=''numberLIKE0001'') --LIKE condition
--SELECT * FROM incident WITH(Query=''numberSTARTSWITHINC00'') --StartWith condition
--SELECT * FROM incident WITH(Query=''numberENDSWITH0001'') --StartWith condition
--SELECT * FROM incident WITH(Query=''number=INC0000001^state=7^NQORnumber=INC0000002'') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task');

Microsoft SQL Server EXEC Query - ServiceNow Example (Handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements, which often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).
Fortunately, there is a solution. Starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT your_linked_server syntax. Following examples shows how to Get a list of incidents in Microsoft SQL Server using EXEC Query.

DECLARE @MyQyery NVARCHAR(MAX) = 'SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id=''109562a3c611227500a7b7ff98cc0dc7'' --Primary Key in WHERE clause

--Using Filter Expression
--SELECT * FROM incident WITH(Query=''number=INC0000001'') --Equal condition
--SELECT * FROM incident WITH(Query=''number!=INC0000001'') --Not equal condition
--SELECT * FROM incident WITH(Query=''numberININC0000001,INC0000002,INC0000003'') --IN condition
--SELECT * FROM incident WITH(Query=''number=INC0000001^state=7'') --AND condition
--SELECT * FROM incident WITH(Query=''number=INC0000001^ORnumber=INC0000002'') --OR condition
--SELECT * FROM incident WITH(Query=''numberLIKE0001'') --LIKE condition
--SELECT * FROM incident WITH(Query=''numberSTARTSWITHINC00'') --StartWith condition
--SELECT * FROM incident WITH(Query=''numberENDSWITH0001'') --StartWith condition
--SELECT * FROM incident WITH(Query=''number=INC0000001^state=7^NQORnumber=INC0000002'') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task';

EXE (@MyQyery) AT [MY_LINKED_SERVER_NAME];

Getting Started with Examples

ZappySys API Driver is a powerful software solution designed to facilitate the extraction and integration of data from a wide range of sources through APIs. Its intuitive design and extensive feature set make it an essential asset for any organization dealing with complex data integration tasks.

To get started with examples using ZappySys API Driver, please click on the following applications:

		Connect ServiceNow in SQL Server
		Connect ServiceNow in Power BI
		Connect ServiceNow in SSRS
		Connect ServiceNow in Informatica
		Connect ServiceNow in MS Access
		Connect ServiceNow in MS Excel
		Connect ServiceNow in SSAS
		Connect ServiceNow in C#
		Connect ServiceNow in Python
		Connect ServiceNow in JAVA
		Connect ServiceNow in Tableau
		Connect ServiceNow in SAP Crystal Reports
		Connect ServiceNow in Azure Data Factory (ADF)
		Connect ServiceNow in ODBC

Key features of the ZappySys API Driver include:

The API ODBC driver facilitates the reading and writing of data from numerous popular online services (refer to the complete list here) using familiar SQL language without learning complexity of REST API calls. The driver allows querying nested structure and output as a flat table. You can also create your own ODBC / Data Gateway API connector file and use it with this driver.

Intuitive Configuration: The interface is designed to be user-friendly, enabling users to easily set up the specific API endpoints within ServiceNow without requiring extensive technical expertise or programming knowledge.
Customizable Endpoint Setup: Users can conveniently configure the API endpoint settings, including the HTTP request method, endpoint URL, and any necessary parameters, to precisely target the desired data within ServiceNow.
Data Manipulation Capabilities: The ZappySys API Driver allows for seamless data retrieval and writing, enabling users to fetch data from ServiceNow and perform various data manipulation operations as needed, all through an intuitive and straightforward interface.
Secure Authentication Integration: The driver provides secure authentication integration, allowing users to securely connect to the ServiceNow API by inputting the necessary authentication credentials, such as API tokens or other authentication keys.
Error Handling Support: The interface is equipped with comprehensive error handling support, ensuring that any errors or exceptions encountered during the data retrieval or writing process are efficiently managed and appropriately communicated to users for prompt resolution.
Data Visualization and Reporting: The ZappySys API Driver facilitates the seamless processing and presentation of the retrieved data from ServiceNow, enabling users to generate comprehensive reports and visualizations for further analysis and decision-making purposes.

Overall, the ZappySys API Driver serves as a powerful tool for streamlining the integration of applications with ServiceNow, providing users with a convenient and efficient way to access and manage data, all through a user-friendly and intuitive interface.