How to read ServiceNow data in MS SQL/SSRS/Java using ZappySys Data Gateway?

In this section we will learn how to configure and use ServiceNow Connector in the API Driver to extract data from the ServiceNow.

Create Data Source in ZappySys Data Gateway based on API Driver

Download and install ZappySys ODBC PowerPack.
Search for gateway in start menu and Open ZappySys Data Gateway:
Go to Users Tab to add our first Gateway user. Click Add; we will give it a name tdsuser and enter password you like to give. Check Admin option and click OK to save. We will use these details later when we create linked server:
Now we are ready to add a data source. Click Add, give data source a name (Copy this name somewhere, we will need it later) and then select Native - ZappySys API Driver. Finally, click OK. And it will create the Data Set for it and open the ZS driver UI.

ServiceNowDSN
When the Configuration window appears give your data source a name if you haven't done that already, then select "ServiceNow" from the list of Popular Connectors. If "ServiceNow" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

ServiceNowDSN

ServiceNow

Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

Basic Auth [Http]

Authenticate using ServiceNow instance username and password

Steps to get ServiceNow Credentials

To get your Instance name, Username and Password:

Log in into your ServiceNow and go to https://developer.servicenow.com/dev.do.
Click on your profile icon.
Select your instance.
Click on "Manage instance password" or similar link.
In the opened page you should see Instance name, Username and Password.

Fill in all required parameters and set optional parameters if needed:

ServiceNowDSN

ServiceNow

Basic Auth [Http]

https://[$InstanceName$].service-now.com/api/now

Required Parameters
InstanceName	Fill in the parameter...
User name	Fill in the parameter...
Password	Fill in the parameter...
ApiVersion	Fill in the parameter...
Optional Parameters
RetryMode	Fill in the parameter...
RetryStatusCodeList	Fill in the parameter...
RetryCountMax	Fill in the parameter...
RetryMultiplyWaitTime	Fill in the parameter...

OAuth [OAuth]

Authenticate using ServiceNow instance username, password and clientid, clientsecret [API Help..]

Steps to get ServiceNow Credentials

To get your OAuth client ID / ClientSecret perform the below steps:

Login to your instance https://{your-instance-id}.service-now.com/.
Click on All > System OAuth > Application Registry (or just search for "Application Registry" under All menu)
You can also Navigate to "Application Registry" using this link (Replace your instance-id in link) https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/oauth_entity_list.do.
Click on "New" button (see top-right corner for most user) and select "Create an OAuth API endpoint for external clients".
Fill out the form according to your requirement and click "Submit". If you are unsure then populating the "Name" field will suffice. Please note down the "Client ID" and "Client Secret" as they will be used later.
Go back to Connection UI and enter your UserName, Password and ClientID, Secret.
To create new User you can go to All > Organization > Users
Click Test Connection.

Fill in all required parameters and set optional parameters if needed:

ServiceNowDSN

ServiceNow

OAuth [OAuth]

https://[$InstanceName$].service-now.com/api/now

Required Parameters
InstanceName	Fill in the parameter...
User name	Fill in the parameter...
Password	Fill in the parameter...
Client ID	Fill in the parameter...
Client Secret	Fill in the parameter...
ApiVersion	Fill in the parameter...
Optional Parameters
RetryMode	Fill in the parameter...
RetryStatusCodeList	Fill in the parameter...
RetryCountMax	Fill in the parameter...
RetryMultiplyWaitTime	Fill in the parameter...

Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
Click OK to finish creating the data source.

Reading data from client application

Firstly, to get data from ODBC data source based on ZappySys ODBC driver, in your client application, you would need to connect to ODBC source and then from the list select the data source.
Finally, to read the data just read tables/views in your app or enter a SQL statement to extract data, e.g.:
SELECT * FROM Tables

ServiceNow Connector Examples

The ZappySys API Driver is a user-friendly interface designed to facilitate the seamless integration of various applications with the ServiceNow API. With its intuitive design and robust functionality, the ZappySys API Driver simplifies the process of configuring specific API endpoints to efficiently read or write data from ServiceNow.

Click here to find more ServiceNow Connector examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Consume Data inside your App / Programming Language

Once you know how to load data from ServiceNow Connector, you can click on one of the below links to learn the steps how to consume data inside your App / Programming Language from ServiceNow Connector.

ODBC inside ETL / Reporting / BI Tools

ODBC inside Programming Languages

Key features of the ZappySys API Driver include:

The API ODBC driver facilitates the reading and writing of data from numerous popular online services (refer to the complete list here) using familiar SQL language without learning complexity of REST API calls. The driver allows querying nested structure and output as a flat table. You can also create your own ODBC / Data Gateway API connector file and use it with this driver.

Intuitive Configuration: The interface is designed to be user-friendly, enabling users to easily set up the specific API endpoints within ServiceNow without requiring extensive technical expertise or programming knowledge.
Customizable Endpoint Setup: Users can conveniently configure the API endpoint settings, including the HTTP request method, endpoint URL, and any necessary parameters, to precisely target the desired data within ServiceNow.
Data Manipulation Capabilities: The ZappySys API Driver allows for seamless data retrieval and writing, enabling users to fetch data from ServiceNow and perform various data manipulation operations as needed, all through an intuitive and straightforward interface.
Secure Authentication Integration: The driver provides secure authentication integration, allowing users to securely connect to the ServiceNow API by inputting the necessary authentication credentials, such as API tokens or other authentication keys.
Error Handling Support: The interface is equipped with comprehensive error handling support, ensuring that any errors or exceptions encountered during the data retrieval or writing process are efficiently managed and appropriately communicated to users for prompt resolution.
Data Visualization and Reporting: The ZappySys API Driver facilitates the seamless processing and presentation of the retrieved data from ServiceNow, enabling users to generate comprehensive reports and visualizations for further analysis and decision-making purposes.

Overall, the ZappySys API Driver serves as a powerful tool for streamlining the integration of applications with ServiceNow, providing users with a convenient and efficient way to access and manage data, all through a user-friendly and intuitive interface.