Reference

Endpoint Read Tickets for User (CCed)

Name

get_tickets_for_user_cced

Description

Get all CCed tickets for specified user_id [API reference]

Parameters

Parameter Required Options
Name: user_id

Label: User ID

 YES
Name: PageSize

Label: Records Per Page (Max 100)

Output Columns

Label Data Type (SSIS) Data Type (SQL) Length Description
id DT_I8 bigint
recipient DT_WSTR nvarchar(255) 255
subject DT_WSTR nvarchar(1000) 1000
status DT_WSTR nvarchar(28) 28
type DT_WSTR nvarchar(255) 255
priority DT_WSTR nvarchar(24) 24
description DT_NTEXT nvarchar(MAX)
external_id DT_WSTR nvarchar(255) 255
created_at DT_DBTIMESTAMP datetime
updated_at DT_DBTIMESTAMP datetime
raw_subject DT_WSTR nvarchar(1000) 1000
url DT_WSTR nvarchar(500) 500
comment_count DT_I8 bigint
requester_id DT_I8 bigint
submitter_id DT_I8 bigint
assignee_id DT_I8 bigint
organization_id DT_I8 bigint
group_id DT_I8 bigint
collaborator_ids DT_WSTR nvarchar(1000) 1000
collaborator_ids_1 DT_WSTR nvarchar(20) 20
collaborator_ids_2 DT_WSTR nvarchar(20) 20
collaborator_ids_3 DT_WSTR nvarchar(20) 20
follower_ids DT_WSTR nvarchar(1000) 1000
follower_ids_1 DT_WSTR nvarchar(20) 20
follower_ids_2 DT_WSTR nvarchar(20) 20
follower_ids_3 DT_WSTR nvarchar(20) 20
email_cc_ids DT_WSTR nvarchar(1000) 1000
email_cc_ids_1 DT_WSTR nvarchar(20) 20
email_cc_ids_2 DT_WSTR nvarchar(20) 20
email_cc_ids_3 DT_WSTR nvarchar(20) 20
forum_topic_id DT_WSTR nvarchar(255) 255
problem_id DT_WSTR nvarchar(255) 255
has_incidents DT_BOOL bit
is_public DT_BOOL bit
due_at DT_DBTIMESTAMP datetime
tags DT_WSTR nvarchar(1000) 1000
tags_1 DT_WSTR nvarchar(50) 50
tags_2 DT_WSTR nvarchar(50) 50
tags_3 DT_WSTR nvarchar(50) 50
tags_4 DT_WSTR nvarchar(50) 50
tags_5 DT_WSTR nvarchar(50) 50
custom_fields DT_WSTR nvarchar(1000) 1000
custom_fields_1_id DT_WSTR nvarchar(20) 20
custom_fields_1_value DT_WSTR nvarchar(1000) 1000
custom_fields_2_id DT_WSTR nvarchar(20) 20
custom_fields_2_value DT_WSTR nvarchar(1000) 1000
custom_fields_3_id DT_WSTR nvarchar(20) 20
custom_fields_3_value DT_WSTR nvarchar(1000) 1000
custom_fields_4_id DT_WSTR nvarchar(20) 20
custom_fields_4_value DT_WSTR nvarchar(1000) 1000
custom_fields_5_id DT_WSTR nvarchar(20) 20
custom_fields_5_value DT_WSTR nvarchar(1000) 1000
via_followup_source_id DT_I8 bigint
satisfaction_rating_id DT_I8 bigint
satisfaction_rating_score DT_WSTR nvarchar(20) 20
satisfaction_rating_comment DT_WSTR nvarchar(1000) 1000
sharing_agreement_ids DT_WSTR nvarchar(255) 255
fields DT_WSTR nvarchar(1000) 1000
followup_ids DT_WSTR nvarchar(1000) 1000
brand_id DT_I8 bigint
allow_channelback DT_BOOL bit
allow_attachments DT_BOOL bit
via_channel DT_WSTR nvarchar(100) 100
via_source_rel DT_WSTR nvarchar(255) 255
via_source_from_address DT_WSTR nvarchar(500) 500
via_source_from_name DT_WSTR nvarchar(500) 500
via_source_to_name DT_WSTR nvarchar(500) 500
via_source_to_address DT_WSTR nvarchar(500) 500
via_source_from_ticket_id DT_I8 bigint
via_source_from_subject DT_WSTR nvarchar(1000) 1000
via_source_from_channel DT_WSTR nvarchar(50) 50
custom_field_[$parent.id$] DT_WSTR nvarchar(4000) 4000
If the column you are looking for is missing, consider customizing JSON File Connector.

Input Columns

Label Data Type (SSIS) Data Type (SQL) Length Description
subject DT_WSTR nvarchar(1012) 1012
recipient DT_WSTR nvarchar(255) 255
status DT_WSTR nvarchar(28) 28
type DT_WSTR nvarchar(255) 255
priority DT_WSTR nvarchar(24) 24
comment_body DT_NTEXT nvarchar(MAX)
comment_body_html DT_NTEXT nvarchar(MAX)
comment_public DT_BOOL bit
comment_author_id DT_I8 bigint
tags DT_WSTR nvarchar(1000) 1000
custom_fields DT_WSTR nvarchar(1000) 1000
external_id DT_WSTR nvarchar(255) 255
requester_name DT_WSTR nvarchar(255) 255
requester_email DT_WSTR nvarchar(255) 255
requester_id DT_I8 bigint
submitter_id DT_I8 bigint
assignee_id DT_I8 bigint
organization_id DT_I8 bigint
group_id DT_I8 bigint
collaborator_ids DT_WSTR nvarchar(1000) 1000
follower_ids DT_WSTR nvarchar(1000) 1000
email_cc_ids DT_WSTR nvarchar(1000) 1000
forum_topic_id DT_WSTR nvarchar(255) 255
problem_id DT_WSTR nvarchar(255) 255
is_public DT_BOOL bit
due_at DT_DBTIMESTAMP datetime
sharing_agreement_ids DT_WSTR nvarchar(255) 255
fields DT_WSTR nvarchar(1000) 1000
followup_ids DT_WSTR nvarchar(1000) 1000
brand_id DT_I8 bigint
allow_channelback DT_BOOL bit
allow_attachments DT_BOOL bit
Required columns that you need to supply are bolded.

Examples

SSIS

Use JSON File Connector in API Source or in API Destination SSIS Data Flow components to read or write data.

API Source

API Source - JSON File
Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.
JSON File
Read Tickets for User (CCed)
Required Parameters
User ID Fill-in the parameter...
Optional Parameters
NextUrlAttributeOrExpr $.links.next
Records Per Page (Max 100) 100
NextUrlEndIndicator false
StopIndicatorAttributeOrExpr $.meta.has_more
SSIS API Source - Read from table or endpoint

API Destination

API Destination - JSON File
Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.
JSON File
Read Tickets for User (CCed)
Required Parameters
User ID Fill-in the parameter...
Optional Parameters
NextUrlAttributeOrExpr $.links.next
Records Per Page (Max 100) 100
NextUrlEndIndicator false
StopIndicatorAttributeOrExpr $.meta.has_more
SSIS API Destination - Access table or endpoint

ODBC application

Use these SQL queries in your ODBC application data source:

Get all tickets for a specific user who is CCed on ticket(s)

Read tickets for a specified user_id who is listed as CC. 

SELECT * FROM get_tickets_for_user_cced
WITH(
	  user_id='123'
)

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Get all tickets for a specific user who is CCed on ticket(s)

Read tickets for a specified user_id who is listed as CC. 

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_tickets_for_user_cced
WITH(
	  user_id=''123''
)';

EXEC (@MyQuery) AT [LS_TO_JSON_FILE_IN_GATEWAY];