{"id":6722,"date":"2019-04-09T15:42:16","date_gmt":"2019-04-09T15:42:16","guid":{"rendered":"https:\/\/zappysys.com\/blog\/?p=6722"},"modified":"2026-03-19T23:08:10","modified_gmt":"2026-03-19T23:08:10","slug":"read-freshdesk-data-ssis-rest-api-call","status":"publish","type":"post","link":"https:\/\/zappysys.com\/blog\/read-freshdesk-data-ssis-rest-api-call\/","title":{"rendered":"Read Freshdesk data in SSIS – REST API Call"},"content":{"rendered":"

Introduction<\/h2>\n

\"\"<\/a>In this post we will learn how to read Freshdesk data in SSIS using\u00a0ZappySys JSON \/ REST API Source<\/a>. We will see how to authenticate, paginate \/ parse and load Freshdesk data into SQL Server Table in just few clicks. If you don’t use Freshdesk and considering using Zendesk instead then check our previous post on how to Read Zendesk data in SSIS<\/a>.<\/p>\n

Freshdesk<\/a> is a cloud based \/ managed service like Zendesk to for Support \/ Customer service.<\/p>\n

Prerequisites<\/span><\/h2>\r\nBefore we perform the steps listed in this article, you will need to make sure the following prerequisites are met:\r\n
    \r\n \t
  1. SSIS<\/abbr> designer installed.\u00a0Sometimes it is referred to as BIDS<\/abbr> or SSDT<\/abbr> (download it from the Microsoft site<\/a>).<\/li>\r\n \t
  2. Basic knowledge of SSIS package\u00a0development using\u00a0Microsoft SQL Server Integration Services<\/em>.<\/li>\r\n \t
  3. Make sure\u00a0ZappySys SSIS PowerPack<\/a><\/span>\u00a0is installed (download it<\/a>, if you haven't already).<\/li>\r\n \t
  4. (Optional step<\/em>).<\/em>\u00a0Read this article<\/a>, if you are planning to deploy packages to a server and schedule their execution later.<\/li>\r\n<\/ol><\/div>\n

    Getting Started<\/h2>\n

    So let’s get started. We will see step by step instructions to configure Freshdesk API connection, setup JSON Source to read data from Freshdesk and finally load data into SQL Server table. We will use List Tickets API<\/a> in this article for demo purpose but read other useful information on that page if you are new to REST API.<\/p>\n

    Setup Freshdesk REST API Connection<\/h3>\n

    Very first step to call any Freshdesk API in SSIS is to configure HTTP connection (Basic Authentication<\/a> – Using UserID\/ Password).<\/p>\n

      \n
    1. Open Visual Studio (i.e. SSDT) to create new SSIS Package<\/li>\n
    2. From Control Flow SSIS Toolbox drag REST API task<\/li>\n
    3. Select URL From HTTP Connection Option from Drop down<\/li>\n
    4. Click New HTTP Connection<\/li>\n
    5. Configure HTTP connection like below.<\/li>\n
    6. Enter any Valid URL (This will be ignored if you Override URL on REST API Task)<\/li>\n
    7. Select Basic Authentication (Use User ID and Password)\n
    8. Click OK to close HTTP Connection<\/li>\n
    9. On Main UI of REST API Task, check Use Direct URL and enter below URL (Change YourDomain Part)
      \nhttps:\/\/{your-domain}.freshdesk.com\/api\/v2\/tickets<\/li>\n
    10. Click Test Request \/ Response. If you see OK status then you have successfully called Freshdesk API. That’s all.\n
      \"Calling<\/a>

      Calling Freshdesk REST API in SSIS ( Read Tickets example)<\/p><\/div><\/li>\n<\/ol>\n

      In the section we will see how to Parse REST API response and load data into SQL Table.<\/p>\n

      Read Freshdesk data in SSIS<\/h3>\n

      Now let’s look at steps to configure SSIS JSON Source to read from Freshdesk REST API.<\/p>\n

        \n
      1. Drag Data Flow task from toolbox. Double click to go to Data Flow designer<\/li>\n
      2. Drag ZS JSON Source (For File \/ REST API)<\/li>\n
      3. Configure JSON Source like below.<\/li>\n
      4. Check Use Connection option\u00a0and select HTTP connection created in the previous section.<\/li>\n
      5. Enter API URL from which you like to read data. In out example we want to read tickets created after 2019-01-01 so we will call API like below. You can skip ?updated_since=2019-01-01 if you like to read all tickets.\n
        https:\/\/{your-domain}.freshdesk.com\/api\/v2\/tickets?updated_since=2019-01-01<\/pre>\n<\/li>\n
      6. You can also Use Variable Placeholder<\/a> in URL to make things dynamic like below\n
        https:\/\/{your-domain}.freshdesk.com\/api\/v2\/tickets?updated_since={{User::MyDateVar,yyyy-MM-dd}}<\/pre>\n<\/li>\n
      7. Click Preview to see sample data.\n
      8. Configure Pagination like below. Basically you have to select Pagination Mode = URL Parameter Mode<\/strong>. Enter Page num indicator as\u00a0page<\/span>\n
      9. Thats it. Now click OK to save UI.<\/li>\n<\/ol>\n
        Load Freshdesk data into SQL Server Table<\/h3>\n
        ZappySys SSIS PowerPack makes it easy to load data from various sources such as REST, SOAP, JSON, XML, CSV or from other source into SQL Server, or PostgreSQL, or Amazon Redshift, or other  targets. The Upsert Destination<\/strong> component allows you to automatically insert new records and update existing ones based on key columns. Below are the detailed steps to configure it.<\/p>\r\n
        Step 1: Add Upsert Destination to Data Flow<\/h3>\r\n
          \r\n
        1. Drag and drop the Upsert Destination<\/strong> component from the SSIS Toolbox.<\/li>\r\n
        2. Connect your source component (e.g., JSON \/ REST \/ Other Source) to the Upsert Destination.<\/li>\r\n<\/ol>\r\n
          \r\n\r\n\"\"<\/a>\r\n
          SSIS - Data Flow - Drang and Drop Upsert Destination Component<\/p>\r\n<\/div>\r\n
          Step 2: Configure Target Connection<\/h3>\r\n
            \r\n
          1. Double-click the Upsert Destination<\/strong> component to open the configuration window.<\/li>\r\n
          2. Under Connection<\/strong>, select an existing target connection or click NEW<\/strong> to create a new connection.\r\n